Privacy Policy

PiggiBacks Privacy Statement

This PiggiBacks Privacy Statement was updated on 15^th February 2020.

In the course of providing PiggiBacks services and related services to its corporate and governmental customers (“Customers”), PiggiBacks will receive and have access to personal data of individual users to whom customers grant access (“Users”). For the purposes of this privacy statement, Customers are data controllers and PiggiBacks is a data processor. PiggiBacks’s processing of User data and the security measures implemented to protect such data are detailed in and governed by a written agreement between PiggiBacks and each of its Customers.

As a data processor, PiggiBacks will access, store and use the personal data of individual Users solely for the purpose of providing services to its Customers.

Piggibacks Privacy Statement

1. Information about Users collected and stored by PiggiBacks

• When a User is given access to our Services by the Administrator, a User may set up an individual User account and PiggiBacks will collect information provided by the User or the Administrator. The Customer can customize the type of data requested to create an account, which may include the following:

first name, last name, and email address required

photo, areas of interest, job skills, goals, and role (optionally provided by User or Customer)

other personal data, as allowed by the Customer

• Administrators may assign a User to a group membership
• PiggiBacks may collect personal identification information from Students in a variety of ways, including, but not limited to, when Students enrol onto a Course within our platform, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available on our website. Students may visit the platform/courses anonymously. We will collect personal identification information from Students only if they voluntarily submit such information to us. Students can refuse to supply personal identification information but doing so may prevent them from engaging in certain Product related activities.

2. Purpose of User Data Processing and Retention Period

PiggiBacks processes the information collected about Users and Administrators for the purpose of providing services to its Customers, specifically:

Providing, administering, and facilitating access to the services we provide for Customers and Users, and managing Customer or User account preferences

Fulfilling Customer’s instructions with respect to personal data of Users

Displaying and sending via email notifications to Users for:

Responding to User questions or concerns

Making notifications to Users at the request of the Customer

Sending Users administrative messages and information, including confirmation of account creation, course enrolment, course progress and notifications of responses from instructions to User questions

Providing information to Users about courses available to Users, available and new service features; personalized course recommendations, which Users can opt out of at any time

Enabling communications among Users and instructors or teaching assistants

Soliciting feedback to improve User experience

Resolving User support requests or claims

Email Preferences

Users can individually opt out of receiving non-transactional emails by: (i) following the unsubscribe instructions provided in the email communication; or (ii) managing User account email preferences. A Customer can also instruct PiggiBacks to configure email preference settings for all Users of a Customer.

Retention of Personal Data

PiggiBacks will retain the data of Users for as long as instructed by the Customer. PiggiBacks will delete certain or all personal data relating to Users upon request of the Customer. PiggiBacks may retain aggregated or anonymized data as set forth below.

PiggiBacks may collect and use Students’ personal identification information for the following purposes:

• To improve customer service
  Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
  We may use information in the aggregate to understand how our Students as a group use the services and resources provided in our platform.
• To send periodic emails
  We may use Student email addresses to send Students information and updates pertaining to their order. Student email addresses may also be used to respond to Student inquiries, questions, or other requests.

Use of Aggregated Data

In addition, User data is aggregated with other PiggiBacks marketplace user data to enable PiggiBacks to improve its products and services and develop new products and services, including:

Reviewing and analysing User browser and wireless device technical information

Reviewing user activity across the PiggiBacks marketplace (for example, PiggiBacks analyses trends and User traffic and usage information to identify which courses are most popular)

Facilitating the technical functioning of the PiggiBacks marketplace, including to troubleshoot and resolve issues, secure the platform services, and prevent fraud and abuse

Developing a personalized course content recommendation engine

When User data is used for the above purposes, it is aggregated and/or anonymized so that no personal data of Users is processed.

Sharing your personal information

We do not sell, trade, or rent Student personal identification information to others.

3. Cookies and other Tracking Technologies

Like many online platforms, PiggiBacks and its analytics vendors use server log files and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable PiggiBacks to understand how Users interact with our services. PiggiBacks and its analytics vendors may tie the information gathered by these means to the unique account ID of Users.

Cookies are small text files placed onto a computer or device while browsing the Internet. Cookies are used to collect, store and share bits of information about User activities. PiggiBacks uses both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to the Piggibacks platform and collect information about interaction with our website. These cookies expire after a short time, or when the User closes their web browser after using the PiggiBacks platform. PiggiBacks uses these cookies to identify a User during a single browsing session, such as when you log into our services. This helps PiggiBacks improve the platform as well as improve the Users’ browsing experience.

A persistent cookie will remain on a User’s device for a set period of time specified in the cookie. PiggiBacks uses these cookies to identify and recognize a specific User over a longer period of time. They allow PiggiBacks to:

analyse the usage of our services (e.g. what links Users click on) in order to improve our offering

test different versions of the services we provide to see which particular features or content Users prefer to optimize the PiggiBacks platform

provide a more personalized experience to Users with more relevant content and course recommendations and

allow Users to more easily log in to use the PiggiBacks platform. Persistent cookies include:

preferences cookies to remember information about a User’s browser and settings preferences, such as preferred language. Preference cookies make User experience more functional and customized

authentication and security cookies to enable a User to log in or stay logged in and access the PiggiBacks platform, to protect User accounts against fraudulent logins by others, and help detect, fight, and protect against abuse or unauthorised usage of User accounts.

functional cookies to make the experience of using the PiggiBacks platform better, like remembering the sound volume level selected by the User.

PiggiBacks uses tracking technology to: (i) determine if a certain page was visited (e.g. the landing page of an advertisement for PiggiBacks services that is displayed on third party sites) or whether an email sent by PiggiBacks was opened or clicked on by a User; and (ii) to customize the learning experience of individual Users by recommending specific courses and other content.

Cookie list

PiggiBacks will retain the data of Users for as long as instructed by the Customer. PiggiBacks may retain aggregated or anonymized data. PiggiBacks will delete certain or all personal data relating to Users upon request of the Customer.

User Preferences with respect to cookies and other tracking technologies

A User can set his or her web browser to notify about the placement of new cookies, limit the type of cookies or reject cookies altogether; if enabled, a User may not be able to use some or all of the features of the PiggiBacks services (for example, may not be able to log in). General information about cookies and how to disable them can be found at www.allaboutcookies.org.

Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, and we do not take any action in response to this signal. Instead, in addition to publicly available third-party tools, we offer you the choices described in this policy to manage the collection and use of information about you.

4. Third Party Websites

Students may find advertising or other content in our learning platform that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Student, is subject to that website’s own terms and policies.

5. Changes to this Privacy Policy

PiggiBacks has the discretion to update this Privacy Policy at any time. We encourage Students to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

6. Your acceptance of these terms

By enrolling onto a Course or Services on our website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use, enrol or access this site nor purchase any of the products made available to the public by PiggiBacks and its related entities. Your continued use or enrolment on our platform following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Thank you for helping us build rich & valuable content for everyone!

PiggiBacks Management Team